Operational status - week commencing Monday 6th July 2020.
We have now opened one phone line between 9am and 2pm Monday to Thursday. You may find it easier to email us at firstname.lastname@example.org, and if required, we will call you back.
The showroom is open on the same days by appointment only. We are still not operating at fully capacity, but production times are now 10 to 14 days.
Thank you for your patience.
We will only use the information you give us to support the provision of services and products directly to you. We will not bombard you with marketing emails and, any we do send, will have the option to unsubscribe included. Service, stock, pricing and technical alerts will automatically be generated while you are registered on our database. Your data will not be shared unless we are legally obliged to do so or, it is an operational requirement.
This document sets out how Kaleidoscope Framing Limited uses and protects any information that you provide. By providing information, you indicate your consent to the use of your personal information as described in this policy. Kaleidoscope Framing Limited is committed to ensuring that your privacy is protected and we abide by our responsibilities under the Data Protection Act. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
Collecting your information
Most of the pages on our website can be accessed without giving us your personal information. To obtain brochures and samples, you will need to set up an account with us. To create an account, we'll ask you for your name, telephone number, email address and website details. Once active, the account can be populated with the data required for trading. We also record your activity and preferences when visiting our website using cookies.
Using your information
We will use your personal information to provide goods and services, call you and to generate internal records for order management. We will email you service updates and use your name and email address to send company information to you. By sending this information, we are pursuing our legitimate interest to provide you with information regarding our products and trade show opportunities. You have the right to restrict this activity at any time. Just let us know or click on the unsubscribe link at the bottom of the email. We promise not to bombard you with information or irrelevant offers. Service, stock, pricing and technical alerts will automatically be generated while you are registered on our database and form part of our contract with you. We use MailChimp to send our company updates and service alerts. Please see MailChimp's privacy notice for further information.
We may share your personal information with third parties where required by law, where it is necessary for our working relationship, or where we have another legitimate interest in doing so. We will not divulge personal information to third parties for the sole use of marketing. We may transfer your data to third parties operating or managing the website on our behalf, third-party payment providers, third-party social media providers, third-party mailing providers and third-party courier service providers. Those third parties may reside in countries outside of the EU (see section below). By submitting your personal data, you agree to this processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this notice.
Where we have given you, or where you have chosen, a password which enables you to access your account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Transferring your data outside of the EEA
By using our third-party providers like MailChimp, we transfer the personal information we collect about you to the USA to perform our contract with you. MailChimp are registered with the US Privacy Shield. This means that the USA has been deemed by the European Commission to provide an adequate level of protection for your personal information.
How long we will keep your personal data for
We will retain your data during the period we provide our service to you plus six years from the end of the last company financial year they related to, to comply with UK statutory record retention obligations.
How do we store your image files
By uploading image files to our website, you are confirming that you own those images and have the copyright to upload them for printing. We hold high-resolution image files on our server for up to one calendar month from the date of printing. They are then deleted. Small low-resolution thumbnails are held on our server for order history purposes. We would not use any of your images for display products or marketing without having received your full consent in advance.
Your rights to your personal data and complaints
You are entitled to know what personal information we hold about you and how that information is processed, which means you can ask us to do any of the following things notwithstanding UK statutory record retention obligations
to access your data;
to rectify any mistakes relating to your data;
to erase your data;
to stop processing your data;
to receive an electronic copy of your data;
to object to our processing of your data;
to object to any automated decision making that we may do using your personal data; and
(automatic) to receive a notification of any breach of your personal data.
Just let us know if you would like to exercise any of your rights. If you are unhappy with how any access request has been dealt with, you have the right to complain to the Information Commissioner by calling their helpline on
0303 123 1113 or starting a live chat at https://ico.org.uk/concerns/.
Cookies are small text files stored on your computer, and accessible only by the website that creates them. A cookie may allow a site to see which pages you visit on that site, but there is no way it can see which pages you visit on other sites. Most web browsers automatically accept cookies but, will also allow you to delete or disable them. Refer to your browser documentation for more information on managing cookies.
We never attempt to associate IP addresses recorded by Google Analytics with your account when you are logged in. We use Google Analytics purely to give us an idea of how many visitors our site receives and which pages are most popular.